Tata Indicom 'Broadband' is the *worst* of all!

After almost 2 weeks of toil with frequent disconnections, I'm furious with Tata Indicom 'Broadband' service and quite intent to throw the connection away for some better Internet service. The month long wait for the connection wasn’t worth anything, after all. Just a rain or power cut seems to be enough excuse for the service to go down! The funny part of the whole thing has been the customer care part of it. While there’s nothing to hide in the fact that the quality of customer care is on decline in India, Tata folks seem to have set a new standard in the decline, taking the customers for granted. Complaints get registered, you’re given complaint numbers – but no one bothers to check into the issue. Fancy that. The problem apparently seems to be with their cables that go in-line with BESCOM cables. Whenever there’s rain, their cables are affected and the good old PPoE server of theirs goes down for the umpteenth time. Call up the customer care center; you’ll get a prompt request asking you to troubleshoot each and everything (which finally ends up in the conclusion – “we’re sorry Sir. Looks like PPoE server *is* down. I’ll take down your complaint. It will be attended to in 4 hrs”), Duh. Jotting this blog post down on my costly GPRS connection, thanks to the murky Tata Indicom service. Fellow Bangaloreans, think twice, thrice and many more times before going for Tata Indicom's 'Broadband' service! UPDATE: 14.5.2006, More people seem to have had the same problem with Tata Indicom Broadband! and some of those sagas turn up on the first page of Google search for "Tata Indicom Broadband". Fancy that! Links: * [:http://sifybroadband.techwhack.com/443/tata-broadband/|Tata Broadband: Bad User Experience] * [:http://sifybroadband.techwhack.com/239/tata-indicom-broadband-user-expe…|Tata Indicom Broadband: User Experience] - something similar my own experience with Tata Indicom folks. (Read those 'must read' comments on that page). *[http://www.sandipb.net/blog/archives/2005/08/01/pathetic-tata-indicom-b…|Pathetic Tata Indicom broadband service in Delhi] - again, comments not to be missed ;) * [:http://www.sandipb.net/blog/archives/2005/06/10/biting-the-broadband-bu…|Biting the bullet again - Tata Indicom Broadband in Delhi] - same blog as the above, but interesting comments. * [:http://broadbandblog.in/510/tata-broadband-looting-customers/|Tata Broadband: Looting customers?] * At Vinuthomas forums: ** [:http://www.vinuthomas.com/Forums/viewtopic/t=3242.html|Security Flaw in VSNL. Extremely bad service] ** [:http://www.vinuthomas.com/Forums/viewtopic/t=2255.html|Another gripe about the below par service] ** [http://www.vinuthomas.com/Forums/viewtopic/p=44628.html|The post I added at Vinu Thomas's forum]